Sukooon
Download App

Sukooon Policy Center

Terms & Conditions

Last updated August 13, 2026

These Terms & Conditions govern the use of Sukooon's website, apps, paid conversation services, partner onboarding surfaces, and support channels.

1. Introduction

These Terms & Conditions apply to the website, apps, and digital services offered under the Sukooon brand by SUKOOON CARE & SUPPORT.

By accessing Sukooon, creating an account, using paid features, or applying as a listener partner, you agree to these terms.

2. Legal Entity

  • Brand: Sukooon
  • Legal Entity: SUKOOON CARE & SUPPORT
  • Business Type: Partnership Firm
  • GSTIN: 35AFZFS4867F1Z5

3. Eligibility and Minimum Age

  • You must be at least 18 years old to create an account, use paid services, or apply as a partner.
  • You must provide accurate information and use Sukooon only in a lawful manner.

4. Nature of Sukooon Services

Sukooon provides a digital platform through which users can discover and communicate with listeners for conversational and emotional support using supported audio or video features.

  • Sukooon is not a dating or matrimonial platform.
  • Sukooon does not provide escort, adult, or sexual services.
  • Sukooon does not facilitate romantic matchmaking.
  • Sukooon is not a medical, therapy, or emergency-response service.

5. User Accounts

  • You are responsible for keeping your login, OTP access, and account details secure.
  • You must not create fake accounts or impersonate another person.
  • Sukooon may request verification before changing account details or resolving payment issues.

6. Listener and Partner Services

  • Partners must follow Sukooon's onboarding, safety, quality, and payout rules.
  • Listeners must not claim medical, legal, financial, or crisis qualifications unless explicitly approved and lawfully supported.
  • Partner visibility, availability, and service access may be reviewed by Sukooon.

7. Pricing and Payments

Listener pricing may be partner-specific. Applicable rates are shown before a paid conversation starts.

Charges depend on the actual billable duration or service flow shown in the product interface.

  • Payment processing may be handled by authorized third-party providers such as Razorpay where enabled.
  • Applicable taxes, fees, or wallet deductions are shown where required.

8. Wallet and Credits

Where wallet or credit features are available, they are digital balances for eligible Sukooon services only and have no physical delivery component.

9. Call and Conversation Charging

  • Conversation charges apply only according to the live product rules displayed before the user starts the paid interaction.
  • Technical interruptions, refunds, or credits are handled under the Refund Policy and platform review rules.

10. Acceptable Use

  • Use Sukooon respectfully and lawfully.
  • Do not harass, exploit, threaten, stalk, or abuse users, partners, or support staff.
  • Do not upload or transmit unlawful, explicit, hateful, or harmful content.

11. Prohibited Conduct

  • No fraud, chargeback abuse, scraping, automation misuse, or rating manipulation.
  • No attempt to bypass payment controls, moderation, or platform safety systems.
  • No recording or redistribution of private conversations without lawful consent.

12. Off-Platform Payments and Contact

  • Off-platform payments, private solicitation, and attempts to move transactions outside Sukooon are prohibited.
  • Users and listeners must not exchange payment requests or use Sukooon to route prohibited services elsewhere.

13. No Dating, Matrimonial, or Adult Services

  • Sukooon is not a dating or matrimonial platform.
  • Sukooon does not provide escort, adult, or sexual services.
  • Sukooon does not facilitate romantic matchmaking.

14. No Medical or Emergency Services

Sukooon is not an emergency-response, crisis, or medical service. If you need urgent medical or emergency assistance, contact the appropriate local emergency service or qualified professional immediately.

15. Partner Independence

Partners use Sukooon's platform subject to Sukooon rules, but Sukooon does not guarantee income, minimum call volume, or uninterrupted visibility.

16. Cancellation and Refunds

Cancellation and refund eligibility depends on the nature of the digital service, whether it was consumed, and the Refund Policy.

17. Intellectual Property

Sukooon's brand, interface, content, software, and design assets are owned or licensed by Sukooon and may not be reused without permission.

18. Privacy

Use of Sukooon is also governed by the Privacy Policy, which explains how data is collected, used, and protected.

19. Account Suspension or Termination

  • Sukooon may suspend, restrict, or terminate access for safety issues, fraud, abuse, policy violations, or legal requirements.
  • Wallet, refund, and payout actions may be reviewed where misuse or disputes are involved.

20. Limitation of Liability

Sukooon is provided on an as-available basis. To the maximum extent allowed by law, Sukooon is not liable for indirect losses, third-party failures, or outcomes beyond its direct control.

21. Governing Law

These terms are governed by applicable Indian law. Any dispute will be subject to the jurisdiction stated in Sukooon's legal records and applicable law.

22. Contact Information

  • Support Email: sukoooncare@gmail.com
  • Support Phone: +91 78278 07238
  • Website: https://www.mysukooon.com

23. Policy Updates

Sukooon may update these terms as features, business processes, legal obligations, or payment flows evolve.