Cancellation & Refund Policy

If a paid conversation or eligible paid service does not begin, Sukooon may review the transaction based on the service state, payment confirmation, and technical records.

Duplicate payments may be reviewed and resolved after matching transaction IDs, payment provider records, and wallet or order state.

If a payment attempt fails but your bank or payment provider shows a debit, the final reversal timeline may depend on the payment provider, bank, card network, or UPI system.

Conversation minutes or digital services that have already been delivered or consumed are generally not eligible for refund, except where required by law or where a verified technical failure clearly affected service delivery.

Genuine service disruptions may be reviewed using available technical records, session metadata, and payment data. Refund or recredit is not automatic and depends on the verified issue.

Approved refunds are generally processed back to the original payment method, payment provider, or wallet flow where appropriate to the product architecture.

Refund processing time depends on the original payment method and the provider involved. After approval, the actual settlement timeline may vary according to the payment system and banking network.